Shipping & Delivery Information
Melbourne customers:
You’re welcome to pick up directly from our Thomastown warehouse just select Local Pickup at checkout.
Interstate customers:
We offer Australia-wide shipping. Due to size restrictions, canopies and trays are normally delivered to your nearest freight depot, or to a commercial address with forklift access. We have depots nationwide for convenient collection.
Shipping Categories
• Under 5kg — Flat rate shipping. Add as many as you like, no extra cost
• Under 25kg — Delivered direct to your door (shipping calculated at checkout). If combined with a pallet item, shipping is FREE for the above two categories
• Over 25kg / Pallet Items (Canopies, Trays) — Commercial address with forklift OR nearest freight depot collection. Any accessories added to this order ship FREE — no extra cost
Important: If you order any canopy, tray or pallet item, all accessories added to the order are shipped FREE automatically no hidden costs.
How to Check Your Shipping Price
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Add your items to the cart
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Proceed to checkout
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Your exact freight cost will display automatically, either to your nearest depot, or to a commercial address with forklift access
No need to contact us, pricing is shown live before payment.
Important Delivery Terms
• You must inspect all freight before signing or leaving the depot once accepted, we cannot lodge any transit damage claims
• If damaged, inform the depot or driver immediately and contact us on the spot
• We do not accept damage claims after collection or delivery confirmation
• Delivery is to a freight depot or forklift-accessible commercial address only, residential tailgate delivery is available on request (extra cost)
• Transit insurance is optional, please contact us before ordering if you wish to add insurance
• Remote or rural areas may attract extended delivery times